Acquiring one of the brand's handcrafted scents involves waiting for a spot on the company's ledger. Upon joining, customers will receive a dose of Ffern's fragrance up to four times per year, each one blended in line with the season and delivered on the solstice or equinox. The brand only makes as much as is needed based on their customer list, while its packaging design is grounded in the concepts of reuse and rejuvenation. Scaling this solution seems like the antithesis of the company's philosophy, but the model Ffern has created should serve as an example to fragrance makers the world over.
Ffern is an intentionally niche brand, focusing on small batches of high quality product while limiting its reach to a dedicated customer base that it fosters through brand activations and personal touches. Remaining small allows a brand to stay true to its roots, operate on a smaller scale, and drive demand for its products while ensuring its footprint doesn't grow beyond the reaches of sustainable practices. To borrow the classic marketing phrase: if everyone is your target audience, then no one is. Knowing exactly who your customer is can ensure longevity for a brand that knows how to change with its customer.
At GBP 79 (USD 101) for a bottle of fragrance, Ffern is staying competitive with its price point. While some luxury brands - which still use synthetic ingredients and plastic packaging - can stretch several hundred pounds more, Ffern is showing that organic ingredients in plastic-free packaging can be relatively affordable. Consider the cost saving practices the brand employs: bottles remain the same season after season; labels are simply altered with text; a guaranteed consumer base is charged for the fragrance before it's made; and secondary paper packaging is undyed. All of these choices, and more, help keep costs down to ensure the product is accessible, while the waitlist business model conveys luxury status.
The discrepancy in the glass recycling rate between the US and many European countries reinforces the importance of educating your customer on how to dispose of your packaging correctly. In regions where glass collection or food waste and home compost routes are inaccessible or inefficient, brands should consider take-back schemes that ensure materials are disposed of correctly. An added benefit of this choice is that vessels such as glass perfume bottles could be cleaned and reused, reducing waste further and saving on production costs.